Alorica Eligibility Screener-Santa Maria in Santa Maria, California

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


This is a fast-paced, dynamic position – so only the awesome need apply!

Ready to start? Chat with us to begin the process now:

(https://olivia.recruiting.ai/co/Alorica)


  • KEY JOB RESPONSIBILITIES*

  • Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification for eligibility programs.

  • Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties.

  • Analyze, distribute, and follow-up on special requests and adjustments with hospital personnel.

  • Maintain consistent proactive communication with the patient or patient representative throughout the eligibility process, keeping the patient informed of the account progress.

  • Screen patients and/or patient representatives to determine potential eligibility for Third Party resources.

  • Communicate effectively with physicians, case managers, social workers, and hospital business office staff on a daily basis to ensure questions are answered and issues are addressed.

  • Educate patients and patient representatives of the eligibility requirements, application process, and verification requirements for applicable programs.

  • Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.

  • Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.

  • Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and all applicable federal and state regulations guidelines.

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

Perform other duties as assigned by management.


But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday and sick time

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.

So what do you say? Ready to take the next step?


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JOB Requirements


  • High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.

  • Previous healthcare coverage/eligibility experience preferred.

  • Proficient personal computer skills including Microsoft Office.

  • Ability to maintain the highest level of confidentiality.

  • Bilingual (Spanish) a plus.

  • Excellent interpersonal, written, and oral communication skills.

  • Ability to work in a team fostered environment.

  • Ability to work in a multi-tasked environment.

  • Ability to prioritize and organize work.

  • Ability to adapt to a flexible schedule.

  • Work Environment*

  • Office environment.

  • Constant walking

  • Ability to lift and/or move 20 pounds with or without accommodation.*


/ DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job./

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  • TAKE THE NEXT STEP*

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

/ Equal Opportunity Employer – Veterans/Disabled/