Alorica Patient Advocacy Liaison-Bilingual Required in San Antonio, Texas

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)


  • KEY JOB RESPONSIBILITIES*

  • Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification.

  • Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs.

  • Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.

  • Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress.

  • Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.

  • Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.

  • Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines.

  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.

  • Knowledge, understanding, and compliance with company policies and procedures.

  • Maintain knowledge of functional area and company policies and procedures.

  • Provide feedback to management concerning possible problems or areas of improvement.

  • Make recommendations to implement improved processes.

  • Perform other duties as assigned by management.


  • WHY JOIN ALORICA?*

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.

So what do you say? Ready to take the next step?


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  • High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.

  • Previous healthcare coverage/ eligibility experience preferred.

  • Proficient personal computer skills including Microsoft Office.

  • Ability to maintain the highest level of confidentiality.

  • Bilingual (Spanish) a plus.

  • Excellent interpersonal, written, and oral communication skills.

  • Ability to work in a team fostered environment.

  • Ability to work in a multi-tasked environment.

  • Ability to prioritize and organize work.

  • Ability to adapt to a flexible schedule.

  • Work Environment*

  • Office environment.

  • Ability to lift and/or move 20 pounds with or without accommodation.

  • We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.*

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