Alorica TA Operations Analyst in Plantation, Florida









TALENT ACQUISITION OPERATIONS ANALYST



GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

  • JOB SUMMARY*

The TA Operations Analyst will demonstrate ability to effectively build business relationships with their assigned client business groups across multiple geographies.


  • Job Responsibilities:*

  • Coordinate with Talent Acquisition Leaders to analyze applicant data, set goals, monitor progress, assess impact of effectiveness, and realign objects of root cause issues and associated action plans.

  • Mentor, train, and support Talent Acquisition team members to ensure understanding and Analyze data and audit processes for improvement.

  • Train new TA members on process and improved processes to ensure consistency and quality.

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

  • Perform other duties as assigned by management.

  • Oversee the maintenance and implementation of programs, processes and events that promote and enhance talent acquisition productivity and quality.

  • Support project teams on system and process changes including identifying needs, devising changes, testing functionality, training personnel, and communicating performance details.

  • Influence and act as a change agent, focusing on continuous improvement and sustainable contributions to Talent acquisition goals and objectives

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

  • Collaborate with system service professionals as needed and assist with onboarding/training.

  • Create and distribute written communication supporting changes in function, process, and organization.

  • Resource for assistance with problem resolution.

  • Document and communicate with internal and external stakeholders facilitating the success of projects.

  • Perform other duties as assigned by management.

Knowledge, Skills and Abilities:

  • Strong analytical ability demonstrated knowledge of key financial concepts

  • Demonstrated knowledge of applicant tracking systems & supporting compliance systems

  • Proven ability to build and maintain effective internal and external business partner working relationships

  • Strong knowledge and ability to use MS Office

  • Ability to travel and maintain a flexible work schedule

  • Demonstrated ability to articulate both positive and negative feedback in a professional manner.

  • Demonstrated ability to calmly address challenges.

  • In-depth knowledge of the business segment strategic resource objectives, the talent acquisition functional area, organization and industry.

  • Thorough knowledge and skilled experience in the following areas.*

  • Adherence to 100% compliance of all regulations and laws.

  • Ability to develop strong business relationships and manage expectations.

  • Experience with staffing management and planning

  • Quick study – ability to learn and quickly apply learnings

  • Excellent critical thinking

  • Thoroughness and follow-through

  • Good judgment and mature emotional intelligence

  • Efficient time management

  • Interpersonal flexibility

  • Competitive team player

  • Customer service oriented with exceptional communication and client anticipation skills

  • Professional poise and presence

  • Sufficient depth of knowledge in employment law

  • Effective client management

  • Demonstrate ability to influence across a matrix of business, HR, Legal and market constituents

  • Ability to understand business and strategies to recommend changes and efficiencies.