Alorica TA Operations Analyst in Plantation, Florida



At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


The TA Operations Analyst will demonstrate ability to effectively build business relationships with their assigned client business groups across multiple geographies.

  • Job Responsibilities:*

  • Coordinate with Talent Acquisition Leaders to analyze applicant data, set goals, monitor progress, assess impact of effectiveness, and realign objects of root cause issues and associated action plans.

  • Mentor, train, and support Talent Acquisition team members to ensure understanding and Analyze data and audit processes for improvement.

  • Train new TA members on process and improved processes to ensure consistency and quality.

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

  • Perform other duties as assigned by management.

  • Oversee the maintenance and implementation of programs, processes and events that promote and enhance talent acquisition productivity and quality.

  • Support project teams on system and process changes including identifying needs, devising changes, testing functionality, training personnel, and communicating performance details.

  • Influence and act as a change agent, focusing on continuous improvement and sustainable contributions to Talent acquisition goals and objectives

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

  • Collaborate with system service professionals as needed and assist with onboarding/training.

  • Create and distribute written communication supporting changes in function, process, and organization.

  • Resource for assistance with problem resolution.

  • Document and communicate with internal and external stakeholders facilitating the success of projects.

  • Perform other duties as assigned by management.

Knowledge, Skills and Abilities:

  • Strong analytical ability demonstrated knowledge of key financial concepts

  • Demonstrated knowledge of applicant tracking systems & supporting compliance systems

  • Proven ability to build and maintain effective internal and external business partner working relationships

  • Strong knowledge and ability to use MS Office

  • Ability to travel and maintain a flexible work schedule

  • Demonstrated ability to articulate both positive and negative feedback in a professional manner.

  • Demonstrated ability to calmly address challenges.

  • In-depth knowledge of the business segment strategic resource objectives, the talent acquisition functional area, organization and industry.

  • Thorough knowledge and skilled experience in the following areas.*

  • Adherence to 100% compliance of all regulations and laws.

  • Ability to develop strong business relationships and manage expectations.

  • Experience with staffing management and planning

  • Quick study – ability to learn and quickly apply learnings

  • Excellent critical thinking

  • Thoroughness and follow-through

  • Good judgment and mature emotional intelligence

  • Efficient time management

  • Interpersonal flexibility

  • Competitive team player

  • Customer service oriented with exceptional communication and client anticipation skills

  • Professional poise and presence

  • Sufficient depth of knowledge in employment law

  • Effective client management

  • Demonstrate ability to influence across a matrix of business, HR, Legal and market constituents

  • Ability to understand business and strategies to recommend changes and efficiencies.