Alorica Patient Advocacy Liaison in Las Vegas, Nevada

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


  • JOB SUMMARY*

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)


  • KEY JOB RESPONSIBILITIES*

  • Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification.

  • Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs.

  • Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.

  • Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress.

  • Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.

  • Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures.

  • Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines.

  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.

  • Knowledge, understanding, and compliance with company policies and procedures.

  • Maintain knowledge of functional area and company policies and procedures.

  • Provide feedback to management concerning possible problems or areas of improvement.

  • Make recommendations to implement improved processes.

  • Perform other duties as assigned by management.


  • WHY JOIN ALORICA?*

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday and sick time

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.

So what do you say? Ready to take the next step?


JOB REQUIREMENTS

  • Minimum Education and Experience:*

  • High School Diploma or GED required; college degree preferred

  • Customer service experience a plus

  • Phone-related customer service a /major/ plus

  • Familiarity with Microsoft Windows, Word, and Excel applications

  • Previous healthcare coverage/ eligibility experience preferred.

  • Bilingual language skills a plus

  • Knowledge, Skills and Abilities:*

  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

  • Ability to use phone and computer systems

  • Excellent oral and written communication skills

  • Strong listening/comprehension skills

  • Ability to stay composed and objective

  • Conversational, patient and confident, with a positive attitude

  • WORKING CONDITIONS*

  • Work Environment*

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

  • Constant usage of phone and computer systems

  • Physical Demands*

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.


/ DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job./

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  • TAKE THE NEXT STEP*

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

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  • About Alorica:*

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.