Alorica HR Regional Manager in Greensboro, North Carolina

  • Job Summary*

Performs difficult, supervisory work managing HR operations functions at multiple call-center facilities.

Broad oversight is exercised over subordinate personnel and facilities. Work is performed under general


  • Job Functions % Time*

• Human Resource Management 40%

• Staff Supervision and Development 40%

• Employee Relations 20%

  • Key Job Responsibilities*

• Assist call-center Human Resources Managers with daily HRM and Employee Relations issues

• Develops recommendations based on employee feedback from employee discussion groups

• Coordinates periodic employee interest/satisfaction surveys

• Coordinates with Talent Acquisition Managers and Human Resources Managers programs aimed

at improving recruitment and retention issues

• Enforces Affirmative Action Plan and assists in the development of action plans to address

under-representation of minority applicants

• Monitors the results of Human Resources department goals and provides assistance/guidance as


• Identifies areas of developmental needs and provides coaching and development feedback to

call-center Human Resources team

• Interfaces with Operations team management to insure proper workflow and quality of service

relative to the Human Resource function is being met

• Ensures compliance with all federal, state, and local employment laws where applicable

• Assists in the development and maintenance of the Human Resources Department operating

policy and procedure

  • Other Related Duties*

• Conduct investigations into internal employee complaints as well as 3rd party (EEOC)


• Conduct exit interviews and provide appropriate feedback & suggestions to leadership team

• Assists in the training and launch of new centers

• Other duties as assigned

  • Job Requirements*

  • Minimum Education and Experience:*

• Bachelor's Degree or equivalent experience

• Extensive (7+ years) experience in Human Resources

• Considerable (4+ years) experience in a supervisory capacity within the HR field

• Substantial (3+ years) experience in a service industry with an emphasis in employee relations


• Some (1+) call-center operations experience preferred

• 25% travel

  • Knowledge, Skills and Abilities:*

• Comprehensive experience (6+ years) in all areas of Human Resources Management (as an HR

Generalist or higher)

• Thorough understanding of labor and benefit law and administration

• Training competencies in areas of HR administration, legal/regulatory compliance related to

labor/employment matters, supervisory development, diversity and management training

• Extensive HR knowledge, skills and applicable experience

• Some knowledge of a call center environment

• Ability to motivate and supervise staff members

• Ability to exercise independent judgment

• Ability to handle a variety of assignments simultaneously and to cultivate capabilities beyond

those required for the current job and needs of the business

  • Working Conditions*

Constant = 75 – 100% of the time; Frequent = 50 – 75% of the time; Occasional = 25 – 50% of the time; Rare = less than 25% of the time

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  • /Work Environment:/*

• Constant use of a computer and other office related equipment

• Occasional work in a climate-controlled call-center environment

• Occasional domestic travel

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  • /Physical Demands:/*

• Frequent walking and traveling throughout call-center

• Some bending, stooping, crawling, lifting

• Occasional travel

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  • /DISCLAIMER:/* /The above information on this description has been designed to indicate the general nature and level of work/

/ performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all/

/ responsibilities, duties and qualifications required of employees assigned to this job./