Alorica Opportunity Specialist - Software Asset Management in Fargo, North Dakota

  • GET TO KNOW ALORICA*

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

  • JOB SUMMARY*

Your mission (should you choose to accept it) is to assist customers over the phone.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

  • ROLE*

The Software Asset Management (SAM) OS is a sales role working directly with customers, partners, and client account teams to execute client’s SAM strategy. The SAM OS is responsible for driving incremental revenue and customer satisfaction through the offering of a SAM Engagement, consisting of the analysis of a customer’s install base versus their licensing entitlements as well as a comprehensive, strategic licensing discussion to guide current and future purchasing.


  • RESPONSIBILITIES*

· Generate interest in Microsoft’s SAM offering through sales calls placed into pre-determined existing Mid-Market customers

· Coordinate calling efforts with and provide engagement updates to Microsoft Account Managers

· Schedule and facilitate engagement kick off calls with customers, partners and SAM PAMs

· Manage sales activities and opportunities in CRM

· Contribute in team meetings by providing feedback and ideas to leadership and peers

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better… one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

  • Paid training

  • Flexible training schedules

  • Medical and dental benefits

  • Paid time off

  • Paid holiday and sick time

  • Retirement planning options (401(k))

  • Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.

So what do you say? Ready to take the next step?

  • Requirements*

  • Proven, successful sales experience

  • Excellent communication skills

  • Self-motivated with the ability to work both independently and as part of a team in a fast-paced environment

  • Proficient in the use of Microsoft suite of products

  • Attention to detail and ability to multitask

  • Strong Microsoft licensing knowledge

  • Experience with internal Microsoft tools including: Eolas, Explore.MS, MS CRM

  • Ability to have conversations with technical and business decision makers, Microsoft partners, and Microsoft field sales personnel

  • Experience*

· Bachelor’s degree in Business Management, Sales/Marketing, or related fields, or equivalent sales experience

· 1-3 years of technical sales and/or business management experience preferred

Account or territory management experience preferred