Alorica Global Inside Account Manager in Fargo, North Dakota

  • GET TO KNOW ALORICA.*

Alorica is one of the biggest companies you’ve never heard of. We only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with over 90,000 employees in more than 100 locations around globe

Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions customer service, tech support, management serving a wide variety of clients in healthcare, insurance, finance and consumer technology.

Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you re at your best, that s when we’re at our best.

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box and decide to obliterate the box instead.

You ready? Let’s do this.

  • GENERAL SUMMARY: *

The MS Global Inside Account Manager will serve as an extension of the Microsoft Global Business Manager with the responsibility for broader coverage in their downstream Global Account subsidiary and affiliate locations. The primary success measure will be pipeline generation, opportunity win rate, uncovering competitive threats, and landed revenue.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES:*

• Initiate phone calls to subsidiaries of major global organizations to ensure satisfaction with MS and uncover net new revenue opportunities

• Build strong client relationships and help cultivate new prospects within the organization

• Drive world-class CPE through providing the right MS resources, at the right time, to the right situation

• Utilize various software applications to optimize efficiency and performance

• Build effective relationships with the Global Sales Channel to maximize account coverage

• Continually develop communication skills for higher level of effectiveness

Develop awareness of client/customer needs and expectations

*QUALIFICATION REQUIREMENTS: *

/To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./

• Customer Service - works to exceed client/customer expectations

• Initiate phone calls to subsidiaries of major global organizations to ensure satisfaction with MS and uncover net new revenue opportunities

• Build strong client relationships and help cultivate new prospects within the organization

• Utilize various software applications to optimize efficiency and performance

• Listening - receives, interprets and responds to verbal messages appropriately

• Speaking - organizes ideas and demonstrates strong verbal communication techniques

• Writing - communicates thoughts, ideas, and information in writing that is thorough and well thought out

• Problem Solving - recognizes problems and devises/implements a solution

• Self-Management - acts responsibly and chooses ethical courses of action

• Teamwork - contributes to group efforts

• Computer - uses to acquire, organize, analyze and communicate information

• Prior Territory/Portfolio Management experience

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Business Management, Sales/Marketing, or related fields/or equivalent work experience

• BA/BS in Sales/Marketing, Business, Information Technology, or related field or equivalent combination of education and work experience

• 2+ years of strong customer service background and/or 3+ years proven track record in sales and prospecting

• Experience in business or project planning execution and evaluation of results

• Presentation skills a MUST

• Previous experiences calling into/working with C-Level executives

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands 10 finger, handle, or feel objects, tools, or controls and talk or hear.

Specific vision abilities required to this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.