Alorica New Call Center Customer Service Agent Starting 11/6/17 (M-F 7AM-8PM) in Tulsa, Oklahoma

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

JOB RESPONSIBILITIES

•• Receives and handles calls

• Responds to customer inquiries that go beyond typical scripted responses

• Handles inquiries with complete knowledge of product/service or appropriately researches information and/or makes proper referrals

• Provides immediate feedback to customers problems/concerns using proper telephone etiquette

• Makes attempts to resolve issues and deescalate issues from dissatisfied customers

• Assumes responsibility (leads) for producing desired performance results

OTHER RELATED DUTIES

• May perform other specific duties as necessary and required by program/account

• Maintain Quality Assurance Performance Standards

• Strive to meet or exceed productivity goals

• Maintains and updates customer information as necessary

Minimum Education and Experience:

  • High School Diploma or GED required; graduation from a college with an Associate’s degree preferred

  • Customer service experience

  • Phone related customer service

  • Familiarity with Microsoft Windows, Word, and Excel applications

  • May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:

  • Knowledge of product/procedures

  • Ability to use phone and computer systems

  • Customer service skills

  • Strong interpersonal skills

  • Excellent oral and written communication skills

  • Strong listening/comprehension skills

  • Ability to stay composed and objective

  • Patience/empathetic

  • Mental Acuity

  • Conversational

  • Confident/Assertive

  • Demonstrate a positive attitude

  • About Alorica:*

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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