Alorica Seasonal Trainer (UPS) in Tucson, Arizona
- GET TO KNOW ALORICA*
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
- JOB SUMMARY*
Your mission (should you choose to accept it) is to perform responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.
KEY JOB RESPONSIBILITIES*
Conducts new hire, program revision and remedial training following instructional guides
Evaluates trainee performance
Provides written evaluations of employee performance to management as required
Maintains positive, consistent communication with departments and corporate staff
Reports on progress of assigned projects to Training Manager
Maintains ongoing dialogue with department heads as needed
Maintains accurate training records
Perform other duties as assigned
WHY JOIN ALORICA?*
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:*
Possession of a High School Degree, GED or other equivalent education; Associates degree preferre
Two (2) years’ experience in training and/or customer call center experience
Knowledge, Skills and Abilities:*
Demonstrated knowledge of adult learning techniques and best practices in training delivery
Demonstrated knowledge of specific account provisions, products, and policies
Ability to communicate effectively both orally and in writing
Excellent listening skills
Demonstrated proficiency of presentation skill
A wide degree of creativity and latitude is expected
Knowledge of Microsoft Word, Excel, and PowerPoint
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Ability to work in a fast paced, ever changing environment
Some domestic travel
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
/ DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job./
- TAKE THE NEXT STEP*
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
/ Equal Opportunity Employer – Veterans/Disabled/