Alorica Home Appliance Repair Technician in Simpsonville, South Carolina
- Are you tired of going out on House Calls? If so this may be the position for you!!! We are looking for Appliance Repair Support Technicians Why not assist repair technicians in an air conditioned environment. Apply Today !!!**
- GET TO KNOW ALORICA*
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
- JOB SUMMARY*
Your mission (should you choose to accept it) is to provide technical support for customers. When it won’t turn on, when it won’t turn off, when the screen does that weird blinky thing – that’s when they’re going to be calling you!
You’re literally the voice of our client’s brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
- KEY JOB RESPONSIBILITIES*
o Provide troubleshooting/diagnostic assistance to repair technicians for Appliance products which encompasses Refrigerator, Washers, Dryers, Microwaves, Ranges and Dishwashers.
o Research technical bulletins and repair knowledgebase to ensure information provided to the repair technicians is current and accurate.
o Record call information, including a synopsis of the situation and recommendations made, in nPass System.
o Approve/Reject the following requests in accordance with policies
o Exchange request (unit cannot be repaired)
o Ability to identify, diagnose, and solve unique and complex product specific technical problems
o Ability to understand wiring diagrams and other technical information
o Robust technical troubleshooting and triage skills respective to Home Appliance products
o Excellent phone communication and customer service skills
o Written communication skills – able to document content of calls quickly and concisely
o Effective computer skills
o Well organized*
- WHY JOIN ALORICA?*
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:*
High School Diploma or GED required; college degree preferred
Minimum of 1 year experience in Appliance Repair or Support Role
Technical Education in HVAC preferred ,but not required
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
- About Alorica:*
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.