Alorica Call Center Workforce Management Analyst in Omaha, Nebraska


  • At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.*

  • Good analytical skills and a comfort with working with numbers and numeric decisions, professional presentation, problem solver, team player, mature work ethic, flexible in the ability to transition and/or switch priorities with reasonable ease, good sense of urgency, attention to detail, very good written and verbal communication skills, comfort, exposure and/or interaction with upper management and/or client facing. Ability to work well independently, great sense of ownership. *

  • Ability to Multi-Task

  • Ability to communicate with many different levels of employees.

  • Strong Analytical and Mathematical Skills

  • Interpret data to solve problems\

  • Experience in Workforce Management - Call Center **helpful.

  • Minimum HS Diploma or GED